What is your average SLA for resolving tool incidents and customer support tickets?

Exivity offers a support portal for customers to create incident tickets. The Exivity support team strives to resolve issues within a few hours. In the event of a critical issue leading to a bug report, one or two developers are assigned to address the problem as a top priority. Depending on the issue's nature, it is typically resolved within a day. Service Level Agreements (SLAs) are tailored individually according to the criticality for the customer. The system is extremely stable, and there are usually frozen zones aligned with the monthly preparation jobs.